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What is ISO 9001 and why should you get it?

ISO 9001 is an internationally recognised standard for creating, implementing, and maintaining a Quality Management System. It is intended to be used by organisations of any size or industry, and it can be used by any company.

In short, ISO 9001 certification provides customers reassurance that the company has established a Quality Management System based on the quality management principles of ISO 9001.

Implementing ISO 9001 brings many business benefits, including consistent good-quality products and services for customers. A survey of ISO 9001 certification at the end of 2017 shows that the number of companies that have implemented the standard remains stable worldwide, demonstrating its importance despite global recession.

Companies are still investing in ISO 9001 certification to ensure quality management and gain competitive advantage in their respective markets. The benefits of having an effective quality management system are numerous; from improved customer satisfaction to increased efficiency and cost savings. With these advantages in mind, it’s no wonder why so many organisations choose to implement ISO 9001 standards into their operations.

Background


ISO 9000 is an international standard for quality management, developed by the International Organization for Standardization. It is used to ensure that products and services meet customer requirements and expectations. ISO 10006, 14001, IATF 16949, 27001, 37001, 39001, 50001 and AS 9100 are all related standards that have been developed to help organizations improve their quality management systems.


Studies have shown that ISO 9001 certification has a positive impact on sales and profitability as well as accident rate in the motor carrier industry. Benefits of ISO 9001 certification include improved customer satisfaction, increased efficiency and cost savings. Sharma (2005) found that ISO 9000 certification is associated with improved financial performance while Chow-Chua et al. (2003) and Rajan & Tamimi (2003) both concluded that ISO 9001 registration has a positive payoff.


Evolution of ISO 9001 standard


ISO 9001 has been regularly updated since its first edition was published in 1987, with the most recent edition being published in 2015. The current ISO 9001:2015 standard includes many of the processes from the previous revision, but with a greater focus on risk-based thinking and understanding the context of the organisation. This major structural change from the ISO 9001:2008 standard means that the main clauses of the standard are different between these two revisions.


The ISO 9001 standard is designed to help organizations ensure that their products and services meet customer requirements and applicable regulations. It also helps organizations improve their performance by providing guidance on how to develop and implement effective quality management systems. By following this standard, organizations can demonstrate their commitment to quality and gain a competitive edge in their respective markets. Additionally, it can help them reduce costs associated with non-conformance and increase customer satisfaction levels.


ISO 9000 series Quality Management Principles


The ISO 9000 series of quality management principles are designed to help organizations improve the quality of their products and services, while also meeting customer expectations. These principles focus on customer needs and strive to exceed them, creating an environment where people can contribute to achieving objectives. Processes should be managed efficiently, decisions should be based on evidence, and relationships with external providers should be mutually beneficial.


The ISO 9000 family covers various aspects of quality management and includes some of the most well-known standards in the industry. These standards provide a comprehensive solution for improving product and service quality, while also ensuring that customer expectations are met. By following these principles, organizations can ensure that they are providing high-quality products and services that meet customer requirements.


Reasons for use


ISO 9001 is an internationally recognised standard for quality management systems that provides organizations with a framework to ensure consistent and reliable products and services. It is used by companies of all sizes in many industries, including manufacturing, healthcare, finance, and government. The standard helps organisations meet customer requirements while also improving their internal processes. ISO 9001 certification can provide organisations with a competitive advantage as it demonstrates commitment to quality and customer satisfaction.


In addition to ISO 9001, there are several other standards related to quality management that can be used by organisations. These include ISO 10006 for project management, ISO/IEC 27001 for information security management, ISO 50001 for energy audits, ISO 10012 for measurement management systems, ISO 10014 for managing an organisation for quality results, ISO 13485 for medical devices, ISO 14001 for environmental management standards, and IATF 16949 for automotive-related products suppliers. Organisations may also use AS 9100 which is the aerospace industry implementation of ISO 9001.


ISO 9001 - Quality Management (QMS)


ISO 9001 is an internationally recognized standard for Quality Management Systems (QMS). It provides a framework and set of principles to ensure a common-sense approach to the management of an organisation. ISO 9001 certification provides the basis for effective processes and people to consistently satisfy customers and other stakeholders.


This standard is designed to be a powerful business improvement tool, and can benefit any size organisation. Over a million organisations globally have improved their businesses with this management system standard, making it one of the most widely used standards in the world.


It requires organisations to document their processes and procedures, as well as monitor performance metrics. The goal is to ensure that products or services meet customer requirements consistently. Additionally, it helps organisations identify areas where they can improve their operations by providing feedback from customers and other stakeholders. By implementing these practices, organisations can improve their overall efficiency while also increasing customer satisfaction levels.


What you need to know about ISO 9001


It provides organisations with a framework to ensure that their products and services meet customer requirements and applicable regulations. Certification to ISO 9001 is not required, but organisations may invite an independent certification body or their clients to audit the quality system.


The process approach for management systems is a key concept in ISO 9001, and organisations can perform internal audits to check how their quality management system is working. It does not matter what size or industry an organisation is, and it is not a standard for products. By following the guidelines set out in the standard, organisations can ensure that they are providing high-quality products and services


What is a quality management system?


A Quality Management System (QMS) is an important tool for any business. It is a collection of policies, processes, documented procedures, and records that are tailored to the needs of the company and the product or service provided. The ISO 9001 standard provides guidelines to ensure a successful QMS. Quality management systems can help small businesses improve their operations by providing a framework for consistent quality control and customer satisfaction.


What does ISO 9001 do for a company?


It helps to streamline processes and increase customer satisfaction by providing customers with reassurance that the company has established a Quality Management System based on quality management principles. Implementing ISO 9001 can help companies become more customer-focused and successful, as it provides increased efficiency, better supplier relationships, and a stronger reputation for winning new business.


A survey of ISO 9001 certification at the end of 2017 showed that the number of companies implementing the standard remained stable despite a global recession. This indicates that companies are continuing to recognise the importance of ISO 9001 in order to remain competitive and ensure customer satisfaction. Additionally, ISO 9001 is used as the basis when industry groups want to create their own industry standards. The results over the previous six-year period show that ISO 9001 is still an important quality management standard.


Benefits of ISO 9001 certification


ISO 9001 certification is an important step for any business looking to improve their performance and differentiate from the competition. It provides a framework for businesses to meet customer needs, increase profit potential, strengthen business performance and enable access to public sector contracts. The certification also helps businesses to demonstrate high levels of service quality, operate more efficiently and meet statutory and regulatory requirements.


The benefits of ISO 9001 certification go beyond just meeting customer needs. It can also help to improve employee engagement and retention by providing a consistent level of quality and satisfaction. Additionally, it can open up new markets by helping businesses identify and address risks associated with them. By obtaining ISO 9001 certification, businesses can ensure that they are operating at the highest standards possible while gaining recognition in the marketplace as a reliable provider of quality services or products.

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